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Using your pass
How to redeem benefits, present your pass at partners, and manage your account.
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[v1 placeholder — copy review required] Help centre
Search the most common questions, or jump to a topic below.
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Billing and refunds
Cancel within 14 days, change tiers, update payment, and view receipts.
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Travel logistics
Inter-island transport, weather windows, and what to pack.
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Partner questions
Common questions partners ask about reservations, redemptions, and payouts.
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Account and security
Password reset, two-factor authentication, and data export.
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Gifting and transfer
How to gift a pass, activate a gifted pass, and transfer to another person.
Top 5 questions
How do I cancel my membership?
Go to your Account → Membership → Cancel. Within 14 days of activation and with no benefits redeemed, you receive a full refund.
My partner didn’t honour my benefit. What do I do?
Open the in-app concierge chat — usually resolved within the day. Same-day reimbursement if the benefit was wrongly denied.
How do I activate a gifted pass?
Click the activation link in your gift email and create your account. The annual term starts on activation.
I lost access to my email — how do I recover my account?
Use the Forgot Password link on the sign-in page. If you can’t access the email, contact concierge with your purchase reference.
How do I download my receipts?
Account → Billing → Receipts. PDF for every transaction.